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Then, for a completion event to get tracked the following must be true {*}at the time the completion event occurred in LinkedIn Learning{*}:
- The organisation must have configured the tracking of learning event progress and completion as detailed in the help docs here.
- The email address of the user completing in LinkedIn Learning must match the email address of the Totara user (note: it must be the LinkedIn Learning account’s email address, not any LinkedIn account that’s associated with the LinkedIn Learning account).
- The email address must not be used by multiple different users on the Totara site (the email must uniquely identify a Totara user).
- The Totara user must be active (not suspended/deleted).
- A Totara course containing the associated piece of LinkedIn Learning content must exist on the Totara site
- Course and activity completion must be enabled and correctly configured in that course (that will be the case if the activity was imported via LinkedIn Learning).
- The Totara user with the matching email address must be enrolled in the Totara course that contains the LinkedIn Learning activity
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If all the above appears to be correctly configured, and new completions still don’t seem to be received, we’ll need additional information to help understand what is happening@happening.
HTTP access and error logs for the 5 mins or so around the time when a completion event occurred in LinkedIn, along with the exact time the LinkedIn completion occurred.
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