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Sometimes learners may become unenrolled in a course they had previously completed or made progress in and it may be important to restore these user's grades. Depending on which enrolment method they were enrolled using there are different scenarios that can occur

Enrolment method

First it's a good idea to understand exactly why and how the user became unenrolled. Was this as result of a change made by a trainer/administrator or did the learner unenrol themselves. Once you know which enrolment method these users had been enrolled using before they were unenrolled you can then decide how to reinstate their enrolment.

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For each of these methods there are settings to control what happens when users become unenrolled.

Recovering a user's grade after unenrol

Below are instructions on how to recover users grades. (It's always worth testing  in a non-production/test environment first to confirm that you're happy with the results).

Steps: To recover an individual user and grades:

1. Go to [Course name] > Course administration > Users > Enrolled users and select Enrol users.
2. Expand the Enrolment options drop-down and check the Recover user's old grades if possible checkbox.
3. Select Course start under Starting from.
4. Select the *Enrol* button next to the user.
5. Go to [Course name] > Course administration > Grades and notice that the grades are showing.
6. Go to [Course name] > Course administration > Users > Enrolled users and remove the manual enrolment for the user, leaving audience sync.
7. Go back to [Course name] > Course administration > Grades and notice that the grades are still showing.

Steps: To recover a whole audience and grades:

1. Go to [Course name] > Course administration > Edit settings and remove the audience from Enrolled audiences. This will remove all users and grades from the course.
2. Go to Site administration > Grades > General settings.
3. Set Recover grades default to Yes.
4. Go to [Course name] > Course administration > Users > Enrolled users.
5. Select Enrol audience and select Enrol users next to the appropriate audience(s). This will enrol all applicable audience members as manual enrolments.
6. Go to [Course name] > Course administration > Grades and check that the grades are showing.
7. Go to [Course name] > Course administration > Edit settings and add all of the appropriate audiences to Enrolled audiences.
8. Go to [Course name] > Course administration > Users > Enrolment methods.
9. Select the enrol users icon next to Manual enrolments.
10. Select all of the manually enrolled users and then select Remove.
11. Go back to [Course name] > Course administration > Users > Enrolled users and check to ensure the users are still enrolled via audience sync and no longer manually enrolled.
12. Go back to [Course name] > Course administration > Grades and notice that the grades are still showing.

External Unenrol Actions

For each enrolment type there are settings to control what happens when users are removed/unenrolled from courses. These are known as external unenrol actions or enrolment expiry actions.

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