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Problem

Some errors are not captured in Totara logs or debugging message. For example authentication errors may occur before Totara is logged into , there may be a file size or processing limit on the web server that has been exceeded. In these cases the Web server logs contain information on the error that has occured so needs to be viewed to help see what has happened.

Totara supports Apache and Intenet Information Server web servers.

Solution

This depends on the web server being used 



  1. In Apache web server -
    The name and the location of the log is set by the ErrorLog command and is usually stored in /var/log/apache2/error.log file. in Windows and error_log in Unix.

    The web server user will need to have write access to the error log directory



  2. There may be an graphical application that manages the server.  For example in the Bitnami stack there is Manager app where you select Manager Servers > Open Error log

  4. In Internet Information Server it is usually accessible in the Windows Event Viewer application

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