Totara Mobile troubleshooting

In some instances, users may be unable to view courses in the Totara Mobile app that they should be able to view. Users may be presented with a generic error screen stating 'Ooops! Something went wrong' - this can be caused by a number of factors.

We recommend the following steps to troubleshoot this issue:

  • Check the server error logs for problems in the Totara backend (non-mobile app). Search for the Totara Mobile component and see if anything is showing for the users experiencing the issue - there should be entries related to device tokens and devices registered to users.

  • Try to view the content while connected to both Wi-Fi and mobile data to confirm that it is not a network issue.

  • Test the workflow with a different mobile device and/or user. Sometimes Android and Apple devices behave differently.

  • Check if there are any specific security settings on the mobile device that may restrict access. For example, with Apple iOS you may need to grant access to the Totara application.

  • Check the course settings for affected courses and ensure that the Mobile-friendly course setting is set to Yes.

  • If these steps do not resolve the issue, please contact Totara Support for more information.